Refund Policy
Last updated: 23 October 2026
Try first
The Free plan costs nothing and needs no card, so you can try the platform before paying anything.
14 days on a new subscription
If your organization's first paid subscription is not what you expected, ask within 14 days of the first payment and we refund that payment in full. This applies once per organization.
Renewals
You can cancel renewal at any time before the renewal date; the subscription then ends at the end of the period already paid. If a renewal was charged that you did not want, ask within 14 days of the renewal charge and we refund it in full.
People or modules added during a term
If people or modules were added by mistake, ask within 14 days of the charge and we reverse it.
Other cases
Outside these windows, payments for a period already started are not refunded, except where the law gives you a right to a refund. Implementation and training work agreed separately follows its own written agreement.
How to ask for a refund
Email [email protected] from the account owner's address with your organization's name, or contact Paddle through the link in your receipt email or at paddle.net. Paddle, our merchant of record, makes the refund to the original payment method; the time it takes to appear depends on your bank.