Terms of Service

1. Who we are and what these terms cover

ApprovedFlow ("we", "us") is a project and work management platform for organizations, operated from the State of Qatar. These terms are an agreement between us and the organization that creates an account ("you"). The person who accepts them confirms they may act for that organization. The service is meant for business use by people aged 18 or over.

2. Buying through Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you pay, Paddle's own buyer terms also apply to the purchase.

3. Accounts

Give accurate information when you create an organization and keep sign-in details secure. You are responsible for what happens under your organization's accounts. Each user account belongs to one person and may not be shared.

4. The Free plan

The Free plan costs nothing and needs no card. It covers up to 3 people (the owner included), 3 active projects, 500 MB of storage, up to 6 external people and a monthly AI allowance. We may change what the Free plan includes, and we tell account owners before a change takes effect.

5. Paid subscriptions, prices and billing

Paid subscriptions are priced in US dollars per person per month, with a lower price for each further band of people and a minimum of 3 people, as shown on our pricing page. Optional modules are priced per person who uses them. A yearly subscription is paid in advance and costs 10 times the monthly price. A monthly subscription renews and is charged every month, a yearly one every year, until it is cancelled.

Paddle calculates any sales tax or VAT that applies where you are and shows it at checkout before you pay. Card details are entered with Paddle and never reach our servers. For larger subscriptions we may agree to bill against an invoice paid by bank transfer.

The prices of your current term stay as agreed for that term. If our prices change, the new prices apply from your next renewal, and we tell account owners before then. Adding people or modules during a term is shown to you with its price first and is charged for the rest of the term.

6. External people

Clients, consultants, vendors and other people outside your organization may take part without a paid place: 2 for each paid person, counting those active in the last 90 days. An external person beyond that allowance who signs in is counted as a paid person.

7. Cancelling and moving to the Free plan

You can cancel renewal at any time before the next renewal date. The subscription stays active until the end of the period already paid, then your organization moves to the Free plan. Your data is not deleted because of this move; work beyond the Free plan's limits is kept, but cannot grow until you are within them or subscribe again. Refunds follow our Refund Policy.

8. Your data

Your organization's content belongs to you. We process it only to provide the service, as described in our Privacy Policy. Administrators can export their organization's records from the platform.

9. Acceptable use

Do not use the service to break the law, infringe the rights of others, send spam, try to get access you are not given, or resell the service without our written agreement. We may suspend an account that puts the service or other customers at risk, and we tell you why.

10. AI features

AI features produce suggestions, summaries and drafts. They can be wrong: check the result before you rely on it. AI use is limited by your plan's monthly allowance.

11. The service and our liability

We work to keep the service available, secure and correct, but we do not promise that it will be uninterrupted or free of errors, and the service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit or lost data, and our total liability for any claim is limited to the amount you paid for the service in the 12 months before the claim. Nothing in these terms limits a right you have by law that cannot be limited.

12. Changes to these terms

If we change these terms, we tell account owners by email or in the product before the change takes effect. If you do not agree, you can cancel before that date; using the service after it means you accept the change.

13. Law and disputes

These terms are governed by the laws of the State of Qatar. We first try to settle any dispute with you directly; if that fails, the courts of the State of Qatar decide it. This does not take away any right you have, under laws that protect consumers, to go to the courts of your own country.

14. Contact

Questions about these terms: [email protected]. Questions about a payment or a receipt can also go to Paddle, through the link in the receipt email or at paddle.net.