The project team owns the process, but will leave soon. Who takes over?
Missing enduring process ownershipName a business process owner who can maintain rules, resolve exceptions, and prioritize improvements after the project ends. Clarify their relationship with the technical service owner and support team. Transfer decision records and open improvements before releasing the project team.
What to do now
- Identify the enduring business process owner
- Define decision and improvement responsibilities
- Transfer procedures exceptions and open actions
- Confirm ownership in the operating model
When to escalate
The process will lose its decision maker when the project closes.
The business process owner and change sponsor
Example
Finance owns the expense policy while IT owns service availability and technical incidents.
Mistake to avoid
Assigning every business-policy decision to the IT support queue.
Prevent a repeat
Measure successful use of the intended workflow and resolve recurring barriers instead of relying only on attendance or logins.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Resources
Assign role-specific readiness and feedback actions, keep reviewed job aids with the project, and record accepted operating responsibilities. See the platform
Related cases
- What happens when the new system is unavailable during transition?Missing business continuity practice
- How do I know whether a department is ready for rollout?Unmeasured business readiness
- Who owns releases after the project developers leave?Missing ongoing release ownership
- Who owns integration in a hybrid program?Missing end-to-end accountability