What happens when the new system is unavailable during transition?

Missing business continuity practice

Agree a controlled fallback for critical work with the business and service owners. Define when it is activated, how records are protected, and how transactions are reconciled after recovery. Practice the fallback rather than assuming users will improvise consistently.

What to do now

Identify essential tasks during an outage
Define the authorized temporary process
Assign reconciliation and recovery responsibilities
Practice activation and return to normal service

Recommended action flow for missing business continuity practice: Identify essential tasks during an outage then Define the authorized temporary process then Assign reconciliation and recovery responsibilities then Practice activation and return to normal service. Escalate when critical business work has no acceptable continuity arrangement.

When to escalate

Escalate when

Critical business work has no acceptable continuity arrangement.

Who decides

The business process owner and change sponsor

Example

Urgent requests use a controlled log during an outage and are reconciled after the service returns.

Mistake to avoid

Allowing unlimited informal transactions with no reconciliation record.

Prevent a repeat

Measure successful use of the intended workflow and resolve recurring barriers instead of relying only on attendance or logins.

Suggested ApprovedFlow setup

Tasks
Documents
Resources

Assign role-specific readiness and feedback actions, keep reviewed job aids with the project, and record accepted operating responsibilities. See the platform