The vendor requests permanent full access for troubleshooting. Should we agree?
Excessive support privilegesAsk which specific diagnostic task requires which access. Prefer limited, time-bound, attributable access approved by the service owner, with any sensitive-data handling agreed in advance. Where a restriction prevents diagnosis, assess that exception explicitly rather than granting blanket access.
What to do now
- Define the troubleshooting task
- Specify minimum required permissions and duration
- Approve and record supervised access
- Revoke access and review the result
When to escalate
The requested access exceeds the approver's authority or creates unacceptable exposure.
The qualified security privacy legal or control owner
Example
A supplier receives read-only logs for one support window instead of an unrestricted production login.
Mistake to avoid
Granting permanent administrator rights because temporary setup takes effort.
Prevent a repeat
Review access and controls when scope changes; obtain qualified advice for legal, regulatory and high-impact security decisions.
Suggested ApprovedFlow setup
- Documents
- Tasks
- Approvals
Track remediation tasks and non-sensitive review evidence; restrict sensitive incident or security detail through the authorized systems and permissions. See the platform
Related cases
- A contractor still has access after leaving the project. What now?Incomplete access offboarding
- Nobody owns the periodic access review. How do I establish it?Missing access recertification ownership
- The vendor wants full payment before handover. What should we review?Payment-handover misalignment
- Our vendor uses waterfall, but our internal team uses agile. What should we agree?Supplier-method interface