The vendor wants full payment before handover. What should we review?
Payment-handover misalignmentCheck the agreed payment terms and remaining delivery obligations with authorized commercial and finance staff. Do not invent a right to withhold payment, but make the practical exposure visible.
What to do now
- Review the actual agreement
- Confirm remaining handover evidence
- Assess continuity and commercial exposure
- Agree an authorized resolution
When to escalate
Escalate when
Payment or withholding could create a material contractual dispute.
Who decides
The authorized procurement or commercial owner
Example
Finance and procurement review payment timing against the agreed handover obligations.
Mistake to avoid
Assuming the project manager can change payment terms unilaterally.
Prevent a repeat
Compare supplier evidence with agreed obligations; refer contract interpretation and remedies to qualified owners.
Suggested ApprovedFlow setup
- Vendors
- Documents
- Tasks
- Approvals
Keep supplier commitments and evidence linked to the project, assign follow-up work, and route commercial decisions to authorized owners. See the platform
Related cases
- A vendor change order is much higher than expected. How should we review it?Unexplained change pricing
- The vendor refuses to share progress evidence. What should we do?Unverifiable supplier delivery
- The vendor requests permanent full access for troubleshooting. Should we agree?Excessive support privileges
- How should we recognize team contributions fairly?Recognition misalignment