Different reports show different completion percentages. Which one is right?

Inconsistent progress definitions

Reconcile definitions, scope, dates, and source data before choosing a number. Different percentages may describe different things, such as effort spent, tasks closed, or accepted outputs.

What to do now

  1. Identify what each measure represents
  2. Align reporting dates and scope
  3. Trace figures to underlying records
  4. Agree a decision-useful authoritative view
Recommended action flow for inconsistent progress definitions: Identify what each measure represents then Align reporting dates and scope then Trace figures to underlying records then Agree a decision-useful authoritative view. Escalate when a misleading figure affects a material approval or commitment.

When to escalate

Escalate when

A misleading figure affects a material approval or commitment.

Who decides

The metric owner and relevant decision maker

Example

One report counts closed tasks while another counts accepted deliverables, so the distinction is made explicit.

Mistake to avoid

Selecting the most favorable percentage without examining its basis.

Prevent a repeat

Check data freshness and meaning, and verify that the measure improves decisions rather than encouraging cosmetic progress.

Suggested ApprovedFlow setup

  • Projects
  • Tasks
  • Timesheets
  • Documents

Use the underlying named records and evidence when explaining a metric; validate any dashboard behavior against the current implementation. See the platform

Related cases

Practice references