The vendor refuses to share progress evidence. What should we do?
Unverifiable supplier deliveryClarify what evidence is reasonably required under the agreement and why it is necessary for decisions. Escalate through the commercial owner when material commitments cannot be verified.
What to do now
- Specify the missing evidence
- Check reporting and access rights
- Request an agreed demonstration or review
- Assess exposure and escalate appropriately
When to escalate
Material payment or readiness decisions depend on unverified claims.
The authorized procurement or commercial owner
Example
The supplier demonstrates the current integration and provides test results instead of only reporting a completion percentage.
Mistake to avoid
Accepting percentage complete without an observable basis.
Prevent a repeat
Compare supplier evidence with agreed obligations; refer contract interpretation and remedies to qualified owners.
Suggested ApprovedFlow setup
- Vendors
- Documents
- Tasks
- Approvals
Keep supplier commitments and evidence linked to the project, assign follow-up work, and route commercial decisions to authorized owners. See the platform
Related cases
- The vendor reports green while milestones are missed. What should change?Supplier status without evidence
- The vendor is late on a critical deliverable. What should I ask for?Supplier delivery underperformance
- Tasks stay at ninety percent for weeks. How should progress be measured?Unverifiable completion reporting
- The supplier provides a certificate but no test evidence. Is that enough?Unverified assurance evidence