The vendor reports green while milestones are missed. What should change?
Supplier status without evidenceAgree objective reporting criteria and require milestone evidence, remaining work, and forecast dates. Supplier confidence should not replace your independent view of project exposure.
What to do now
- Compare status with agreed milestone evidence
- Define common reporting rules
- Review remaining work and constraints
- Escalate persistent misrepresentation
When to escalate
Escalate when
Material delivery problems are concealed or repeatedly understated.
Who decides
The authorized procurement or commercial owner
Example
A green report is challenged with unaccepted deliverables and a revised integrated forecast.
Mistake to avoid
Copying the vendor's status color directly into executive reports.
Prevent a repeat
Compare supplier evidence with agreed obligations; refer contract interpretation and remedies to qualified owners.
Suggested ApprovedFlow setup
- Vendors
- Documents
- Tasks
- Approvals
Keep supplier commitments and evidence linked to the project, assign follow-up work, and route commercial decisions to authorized owners. See the platform
Related cases
- The vendor refuses to share progress evidence. What should we do?Unverifiable supplier delivery
- How do we evaluate vendor performance fairly?Inconsistent supplier assessment
- Our dashboard is green while the site has unresolved work. How do we fix it?Summary disconnected from evidence
- The sponsor wants a green status despite serious delays. How do I report honestly?Pressure to distort status