We cannot fix an issue within the project. How should we transfer it?
Unaccepted residual issueTransfer unresolved work only to an identified owner who accepts the responsibility, resources, and limitations. Project closure does not make the issue disappear.
What to do now
- Describe remaining impact and work
- Identify the receiving operational owner
- Agree resources and review dates
- Obtain documented acceptance of the transfer
When to escalate
Escalate when
No receiving owner accepts a material unresolved issue.
Who decides
The issue owner or delegated decision authority
Example
A noncritical reporting defect transfers to the support backlog with an agreed target and named owner.
Mistake to avoid
Moving an item to another team's queue and calling it transferred.
Prevent a repeat
Track unresolved decision age and verify the outcome before treating an issue as closed.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Approvals
Record the issue and next action on an owned task, attach evidence, and route the unresolved decision to the proper authority. See the platform
Related cases
- We log issues, but none get closed. What should change?Issue tracking without resolution
- The issue log contains duplicates. How should we clean it up?Fragmented issue history
- We still have open actions at closure. Must every action be finished first?Uncontrolled residual work transfer
- Our dashboard is green while the site has unresolved work. How do we fix it?Summary disconnected from evidence