We have no owner after the AI pilot succeeds. What should happen before launch?
Missing AI service ownershipAssign ongoing responsibility for quality, source maintenance, access, costs, incident response, and vendor changes before making the pilot a service. A useful prototype is not yet an operated capability. Establish evaluation and escalation routines proportional to the decisions it supports.
What to do now
- Name the service and business owners
- Define evaluation maintenance and support duties
- Approve operating budgets and escalation paths
- Complete a production-readiness review
When to escalate
The service would launch without accountable operation or incident response.
The AI service owner and relevant authorized reviewer
Example
An internal assistant receives an owner for source updates and a separate owner for operational incidents.
Mistake to avoid
Declaring a pilot production-ready because a sponsor liked the demonstration.
Prevent a repeat
Re-evaluate after changes to models, prompts, tools or source data; keep important decisions accountable to people.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Approvals
Track evaluation and review tasks, and keep approved evidence with the work; do not claim the platform provides an unverified AI agent or automated diagnosis. See the platform
Related cases
- A colleague pasted confidential project documents into an unapproved AI service. What now?Unapproved information disclosure
- An uploaded document tells our AI to ignore its instructions. What should happen?Untrusted content attempting instruction override
- A strategic project has no operational owner after delivery. Is that a problem now?Missing post-project ownership
- Nobody owns the periodic access review. How do I establish it?Missing access recertification ownership