A team member keeps missing commitments. What should I check first?
Unexamined performance barrierCheck clarity, skills, workload, dependencies, and support before assuming lack of effort. Agree a specific improvement plan and use the organization's management process when needed.
What to do now
- Clarify the expected output
- Review workload and blockers privately
- Agree support and a measurable next commitment
- Review results and involve the line manager appropriately
When to escalate
Escalate when
The issue persists or requires a formal personnel process.
Who decides
The team lead and appropriate line manager
Example
A missed reporting task improves after access and priority conflicts are resolved.
Mistake to avoid
Publicly labeling the person unreliable without investigating causes.
Prevent a repeat
Review whether working agreements improve delivery and raise people concerns through the appropriate channels.
Suggested ApprovedFlow setup
- Tasks
- Resources
- Documents
Make agreed responsibilities and follow-up tasks visible while keeping sensitive people matters in the authorized confidential process. See the platform
Related cases
- How do we handle a team member leaving mid-project?Unplanned team transition
- Two team members are in constant conflict. How should I intervene?Unresolved working conflict
- The vendor is late on a critical deliverable. What should I ask for?Supplier delivery underperformance
- The project is spending faster than planned. What should I check first?Unexplained cost variance