Our team lacks a required skill. Should we train or outsource?
Capability gap decisionCompare urgency, learning value, supervision needs, and the duration of demand. Training, temporary expertise, or a hybrid approach may be appropriate depending on the risk of learning during delivery.
What to do now
- Define the missing capability precisely
- Assess when competent performance is needed
- Compare internal development with external support
- Agree supervision and knowledge transfer
When to escalate
Unqualified work could create serious safety, security, or quality consequences.
The team lead and appropriate line manager
Example
An external specialist supports the first migration while internal staff learn and own later routine work.
Mistake to avoid
Assigning critical specialist work to an enthusiastic beginner without support.
Prevent a repeat
Review whether working agreements improve delivery and raise people concerns through the appropriate channels.
Suggested ApprovedFlow setup
- Tasks
- Resources
- Documents
Make agreed responsibilities and follow-up tasks visible while keeping sensitive people matters in the authorized confidential process. See the platform
Related cases
- Junior staff agree in meetings but struggle afterward. How can we support them?Hidden understanding gap
- How do we rebuild trust after a missed delivery?Trust damaged by unreliable commitments
- Should we assign tasks by availability or by skill?Assignment fit
- The supplier changes its team after contract award. What should we check?Supplier capability substitution