How can we engage users who never attend workshops?
Unrepresentative user inputUse methods that fit users' availability and work context rather than relying on one meeting format. Validate that absent groups are represented before treating workshop feedback as complete.
What to do now
- Identify which user groups are missing
- Observe or interview them in context
- Offer short asynchronous feedback options
- Validate findings with representative users
When to escalate
Escalate when
A major user group remains absent from acceptance decisions.
Who decides
The stakeholder decision owner and project sponsor
Example
Shift workers review a short prototype recording and complete a realistic task during their own working hours.
Mistake to avoid
Assuming silence means agreement.
Prevent a repeat
Check stakeholder understanding at important decisions rather than counting messages sent.
Suggested ApprovedFlow setup
- Projects
- Documents
- Approvals
Keep stakeholder decisions and supporting records with the project and assign follow-up actions to named owners. See the platform
Related cases
- A key stakeholder says they were never consulted. How should I respond?Stakeholder engagement gap
- How can we tell whether stakeholder engagement is working?Activity-focused engagement measures
- Users submit feedback, but never hear what happened. How do we fix that?Open-loop adoption feedback
- Who should perform user acceptance testing?Unclear business verification ownership