The team marks tasks complete without evidence. What should change?
Evidence-free completionDefine the evidence appropriate to each deliverable and make it part of completion. Evidence can be lightweight, but it must demonstrate the actual outcome rather than merely assert effort.
What to do now
- Agree objective completion criteria
- Specify proportionate evidence
- Review the result against those criteria
- Record acceptance or remaining gaps
When to escalate
Escalate when
Unsupported completion would trigger payment or unsafe downstream work.
Who decides
The acceptance authority and relevant quality owner
Example
A configuration task closes with an observed test result and approved settings record.
Mistake to avoid
Using screenshots of a task list as proof of delivered functionality.
Prevent a repeat
Check that closure evidence proves the agreed outcome instead of relying only on a completion percentage.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Approvals
Attach acceptance criteria and test evidence to the deliverable or task, then record the authorized review decision. See the platform
Related cases
- The deliverable is complete, but the customer will not accept it. What should we check?Completion-acceptance mismatch
- How do we keep quality evidence usable after handover?Unusable evidence archive
- How do we forecast the final project cost?Incomplete cost-to-complete forecast
- Tasks stay at ninety percent for weeks. How should progress be measured?Unverifiable completion reporting