A milestone is complete but cannot be invoiced. What should we check?
Delivery-to-billing gapReview the agreed billing conditions, acceptance evidence, and administrative prerequisites. Completion in the project plan may not satisfy the specific event required for invoicing.
What to do now
- Read the milestone billing terms
- Confirm required acceptance evidence
- Resolve missing administrative information
- Request invoice preparation through finance
When to escalate
Escalate when
A material billing delay threatens cash or reveals a contractual dispute.
Who decides
The budget owner and authorized finance representative
Example
A deliverable is technically finished, but billing waits for the client acceptance record required by the agreement.
Mistake to avoid
Assuming internal task completion automatically authorizes an invoice.
Prevent a repeat
Review remaining cost and commitments, not only money already spent; reconcile with the authorized finance source.
Related cases
- The supplier invoice exceeds the purchase order. What should happen?Unreconciled supplier charge
- The client paid less than the invoice. How should the project respond?Unresolved payment discrepancy
- The deliverable is complete, but the customer will not accept it. What should we check?Completion-acceptance mismatch
- Users with accessibility needs cannot complete the new workflow. What do we do?Exclusionary implementation