Demand is growing faster than the capacity plan. What should we review?
Unmanaged service scaling riskReview observed demand, performance, resource consumption, and the service's operating limits with the technical owner. Identify the limiting component and test realistic changes before increasing capacity or promising more users. Include operating cost and recovery implications in the decision.
What to do now
- Measure demand and user-visible performance
- Identify the actual capacity constraint
- Test scaling or demand-management options
- Approve operating limits and monitoring triggers
When to escalate
Service performance is likely to breach an important commitment.
The service owner and authorized operational decision maker
Example
A queue limit, not CPU usage, is causing delays as registration volume rises.
Mistake to avoid
Buying more hardware before identifying the bottleneck.
Prevent a repeat
Test whether receiving teams can operate and recover the service without depending on informal project-team support.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Approvals
Keep handover tasks, operating evidence and the acceptance decision linked to the project while retaining monitoring and incident control in the actual service tools. See the platform
Related cases
- Business data errors continue after launch. Who should fix them?Undefined operational data ownership
- No one will accept the service owner role. What should I escalate?Unassigned operational accountability
- How do we plan capacity for unpredictable incidents?Variable demand planning
- Our resource plan ignores support work. What should change?Missing operational demand