New employees cannot get access without contacting the old project team. What is missing?
Incomplete access-service transitionMove account provisioning and role changes into an owned operating process. Define request channels, approval authority, access rules, and completion checks, including leavers and role changes. The project team's personal knowledge should not be required for routine onboarding.
What to do now
- Document joiner mover and leaver tasks
- Assign request approval and fulfillment owners
- Test the process without project-team intervention
- Publish the approved access request route
When to escalate
Essential work depends on informal access grants or unavailable project staff.
The service owner and authorized operational decision maker
Example
The service desk can route a new approver request to the proper business owner without contacting developers.
Mistake to avoid
Giving every new employee a broad role to avoid handling requests.
Prevent a repeat
Test whether receiving teams can operate and recover the service without depending on informal project-team support.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Approvals
Keep handover tasks, operating evidence and the acceptance decision linked to the project while retaining monitoring and incident control in the actual service tools. See the platform
Related cases
- The project goes live next week, but there is no support model. Can we proceed?Incomplete service transition
- We are replacing an old service. When can we switch it off?Unverified retirement readiness
- We added new people, but productivity dropped. Why?Onboarding and coordination load
- A contractor still has access after leaving the project. What now?Incomplete access offboarding