Our change log records decisions but not benefits. What is missing?
Change value not trackedRecord the reason for the change and how its intended value will be checked. Otherwise the project can accumulate approved work without learning whether the changes were worthwhile.
What to do now
- State the change's intended benefit
- Define proportionate success evidence
- Assign a review owner
- Check the result after implementation
When to escalate
Escalate when
The change materially alters the business case without benefit ownership.
Who decides
The authorized change decision maker
Example
A new validation rule is reviewed for reduced correction work after release.
Mistake to avoid
Approving effort without understanding what outcome it should improve.
Prevent a repeat
Compare delivered changes with authorized decisions and keep the current baseline distinguishable from earlier versions.
Suggested ApprovedFlow setup
- Documents
- Approvals
- Tasks
Keep the change request, impact assessment and recorded decision together; update affected tasks only after the appropriate authorization. See the platform
Related cases
- How do we assess the impact of a change properly?Incomplete change analysis
- The change request has no owner after approval. Who is responsible?Unassigned change implementation
- We log issues, but none get closed. What should change?Issue tracking without resolution
- Our expected benefit depends on another department changing its process. What should we do?Unowned benefit dependency