Training attendance was high, but users still cannot finish tasks. What now?

Training activity mistaken for readiness

Assess whether users can complete their role's real tasks, including exceptions. Replace passive demonstrations with guided practice and usable help. Track task completion and recurring errors so the training changes address actual gaps rather than increasing attendance numbers.

What to do now

Choose essential tasks for each role
Observe users completing realistic exercises
Provide targeted practice and short job aids
Retest independent completion after support

Recommended action flow for training activity mistaken for readiness: Choose essential tasks for each role then Observe users completing realistic exercises then Provide targeted practice and short job aids then Retest independent completion after support. Escalate when users cannot safely perform a critical task before the required transition.

When to escalate

Escalate when

Users cannot safely perform a critical task before the required transition.

Who decides

The business process owner and change sponsor

Example

Approvers practice returning an incomplete request instead of only watching a slide presentation.

Mistake to avoid

Reporting attendance as proof of competence.

Prevent a repeat

Measure successful use of the intended workflow and resolve recurring barriers instead of relying only on attendance or logins.

Suggested ApprovedFlow setup

Tasks
Documents
Resources

Assign role-specific readiness and feedback actions, keep reviewed job aids with the project, and record accepted operating responsibilities. See the platform