The sponsor wants a solution before we understand the problem. What do I do?
Solution-first initiationTest the underlying need before accepting the proposed product as the scope. A short discovery can show whether process changes, configuration, or new technology are actually necessary.
What to do now
- Observe the current workflow
- Identify where value is lost
- Test the proposed solution against alternatives
- Present evidence and a recommended option
When to escalate
Escalate when
A purchase commitment is imminent without a validated need.
Who decides
The accountable sponsor
Example
A request for a chatbot becomes a searchable policy library after staff show that document access is the actual bottleneck.
Mistake to avoid
Running a technology demonstration instead of problem discovery.
Prevent a repeat
At each stage decision, check that the expected outcome, owner and justification remain valid.
Suggested ApprovedFlow setup
- Projects
- Documents
- Approvals
Keep the decision brief with the project and request a recorded sponsor decision before the next commitment. See the platform
Related cases
- A strategic project has no operational owner after delivery. Is that a problem now?Missing post-project ownership
- The project name means different things to different people. How do we align it?Ambiguous initiative definition
- Our team has a different definition of ready for every item. Is that a problem?Inconsistent work preparation
- A new sponsor wants to cancel the project. What should the team provide?Project termination decision