The AI answer cites a document that does not support its advice. What should I change?
Citation without grounded supportA citation is useful only when the cited passage actually supports the statement. Evaluate answer-to-source alignment, show the relevant passage, and allow the assistant to say the evidence is insufficient. Review retrieval quality separately from the quality of the generated wording.
What to do now
- Inspect the cited source passages
- Check support for each important claim
- Improve retrieval and evidence display
- Reject or revise unsupported answers
When to escalate
Unsupported guidance affects a high-impact project decision.
The AI service owner and relevant authorized reviewer
Example
The assistant cites a procurement policy but the cited section does not authorize the proposed purchase.
Mistake to avoid
Counting the number of citations instead of checking their relevance.
Prevent a repeat
Re-evaluate after changes to models, prompts, tools or source data; keep important decisions accountable to people.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Approvals
Track evaluation and review tasks, and keep approved evidence with the work; do not claim the platform provides an unverified AI agent or automated diagnosis. See the platform
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