How should we handle conditional acceptance?
Uncontrolled acceptance conditionsRecord exactly what is accepted, what remains outstanding, who owns it, and what limitations apply. Conditional acceptance must not conceal a failed mandatory requirement or ambiguous commercial consequence.
What to do now
- List accepted and outstanding items
- Define conditions and operational limits
- Obtain authorized agreement
- Track each condition to verified closure
When to escalate
Escalate when
The conditions involve unacceptable exposure or disputed contractual meaning.
Who decides
The acceptance authority and relevant quality owner
Example
A noncritical document update remains due after an explicitly bounded acceptance decision.
Mistake to avoid
Using accepted with comments as a vague substitute for a decision.
Prevent a repeat
Check that closure evidence proves the agreed outcome instead of relying only on a completion percentage.
Suggested ApprovedFlow setup
- Tasks
- Documents
- Approvals
Attach acceptance criteria and test evidence to the deliverable or task, then record the authorized review decision. See the platform
Related cases
- Our acceptance criteria change after delivery. What should we do?Moving acceptance boundary
- Can we launch with known defects?Uncontrolled residual quality exposure
- What should we do when a previously accepted risk becomes larger?Outdated risk acceptance
- The client reports a problem after acceptance. How should we handle it?Post-acceptance issue triage