Refund Policy
Last updated: 24 July 2026
Try before you pay
The Free plan is free forever — 5 users, 3 active projects, no card, no time limit. You can evaluate everything that matters before spending anything, which is why our paid refund window below is simple and short.
14-day refund on your first purchase
If your organization's first paid subscription is not what you expected, tell us within 14 days of the first payment and we refund it in full — no questions beyond what helps us improve. This applies once per organization.
Renewals
Renewal charges are refundable in full if you contact us within 14 days of the renewal date and the service was not materially used after renewal. You can switch off renewal any time before the renewal date — cancellation is effective at the end of the paid period.
Adding users or features mid-term
Mid-term additions are charged from the day of the change. If an addition was made in error, contact us within 7 days and we reverse it.
Services
Implementation, customization, and training days are refundable until the day is scheduled. Once a service day has been delivered, it is not refundable.
How to request a refund
Email sales@approvedflow.com from your account owner address with your organization name. Approved refunds go back to the original payment method, normally within 5–10 business days. Card refunds are processed by our payment partner as merchant of record.